The Government recognises and values the contribution that older Australians have made to our community. The care and wellbeing of senior Australians remains a priority in these uncertain times. We have prepared this Fact sheet to outline the support available to you if you are isolated and finding it difficult to access food and basic household items.
Prioritised online grocery ordering
The Government has worked with a number of grocery suppliers, including Coles and Woolworths, on priority access to their online and telephone shopping service for older and vulnerable people.
If you are registered with My Aged Care, you can provide your My Aged Care ID number either through the online form or over the phone to access priority delivery.
If you are not registered with My Aged Care and you are aged 65 years or over, you can call My Aged Care on 1800 200 422. My Aged Care will ask you some questions to help you register.
Urgent referrals to food and prepared meal providers
Many providers under My Aged Care, such as Meals on Wheels, can assist you with access to regular food supplies and prepared meals.
If you are in urgent need of support, you can call My Aged Care on 1800 200 422 and they can refer you directly to these services in your local area.
If you are not registered with My Aged Care and you are aged 65 years or over, you can call My Aged Care on 1800 200 422. My Aged Care will ask you some questions to help you register. Access to prepared meal services can be set up quickly for up to 6 weeks without the need for an assessment.
If you are already receiving aged care services, you can also arrange this directly with your provider.